Contact Us
Customer Service
For questions about part availability, pricing, sales, existing orders, or warranty claims related to purchases made directly through our business, please contact our main support team.
Online Orders
Our e-commerce team supports orders and part inquiries placed only through our official websites: lacyauto.com and shop.roadtestedparts.com.
Please note:
- (804) 829-2649 and [email protected] are monitored exclusively for these two websites.
- We do not provide support for orders placed on eBay or Car-Part.com through this phone number, email, or our website’s contact forms.
- This email is not intended for HR or employment-related questions. Please refer to official job postings for appropriate contacts.
lacyauto.com Orders
We’re happy to assist with order issues, part inquiries, and general support related to our official sites.
eBay
We do not offer phone or email support for eBay orders. Please contact us through our eBay seller portal for assistance.
Car-Part.com
Car-Part.com orders are not supported here. Please use Car-Part.com’s live chat or customer service system for help.
Pickup Locations
Pickups are only available for pre-ordered parts at designated locations. Please confirm your pickup site in advance with your sales representative.
Charles City, VA
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Rob was very helpful getting me a great transmission for my 2006 Honda CRV. Transmission was completely undamaged, as advertised, and packaged well. Everyone I spoke to at Lacy was very nice, great customer service.
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I bought a used engine from them to replace my worn out one and 10,000 miles later the engine they sold me is still running good. They even held onto it while I was out of town. Easy buy online process and pickup. Great prices, honest business. … More You check in to the front and they’ll bring it out to you. Friendly folks. I recommend doing business.
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Purchased my 09 Honda Accord v6 engine here, 62k thousand miles for $850 + $100 core + $200 shipping to CT. I almost thought it was too good to be true seeing how other engines online were $1000+ for a 100k miles.
Lacy customer support … More technician Antonio was amazing and even helped me get the price down to $910 total without a core charge (I recently had my engine replaced by my dealership who messed up). -
Picked up a transmission for my son...had no issues in the pickup.... only after several minutes they were very prompt in loading up.
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Picked up a transmission for my son...had no issues in the pickup.... only after several minutes they were very prompt in loading up.
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The process was fast and easy. They notified me when the engine was ready for pickup. The lady at the front desk was very nice as well was the employees that loaded my engine on my trailer. It was great doing business with lacy auto parts … More
