Warranties

Road Tested Parts Limited Warranty Terms

Your recycled part shall be covered by this limited warranty unless specifically excluded in writing at the time of sale. This warranty applies to the original purchaser of the part for 180 days or longer if an extended warranty is purchased. The maximum warranty for any commercial, fleet, or diesel is 6 months. Sheet metal has a limited lifetime replacement warranty for rust-through corrosion. Road Tested Parts must be notified immediately if any defect is discovered during the warranty period. Any repairs or work performed must be authorized before work is started. Any repair, (including but limited to removing the part), that is initiated without authorization will void the warranty.

Transportation expenses on parts that are being returned are excluded from the warranty. Road Tested parts reserves the right to repair, replace, or refund the purchase price of any part at its discretion. Any Improper use, abuse including but not limited to RACING, PULLING, overheating or low oil in engines or transmissions, neglect, careless handling, damage as a result of improper installation, modification, or repair will void this warranty. Existing problems with the vehicle that will cause damage to the recycled part will also void the warranty. Labor cost for removing and replacing the part or transferring parts from the original part to the replacement part is excluded from this warranty unless a labor warranty is purchased at the time of sale. Labor warranty payout and part replacement is limited to twice.  Upon third failure a refund will be initiated.

The warranty period on any part starts at the time of sale, not upon installation. The liability and obligation of Road Tested Parts under this warranty shall not include any inconvenience, transportation, towing, downtime, direct, indirect, or consequential damage, or delay resulting from any defect. This warranty is in lieu of any warranty expressed or implied. This warranty gives you specific legal rights and any cause of action must be filed in Charles City County, Virginia.

Engine Warranty Requirements

Replace the timing belt and all external seals including but not limited to crank seals, cam seals, pan gaskets, intake gaskets, and valve cover gaskets. Transfer all accessories from the original engine to the recycled engine. Install new water pump. Clean out the intake and look into the intake and exhaust ports for any loose nuts or bolts etc. (debris can end up inside of the cylinder will cause damage and is the sole responsibility of the installer, debris can get caught inside the intake from a failed engine, causing subsequent failure of the replacement.) Check the cooling system for leaks and install a new thermostat. Antifreeze should be a 50/50 mix. Oil and filter must be replaced prior to start up and every 3000 miles or as required by the manufacturer, but no more than 5000 miles regardless and receipts retained for proof of maintenance.

Engines are guaranteed not to knock, smoke excessively, or use excessive oil (check manufacturer’s specification for allowed oil consumption). The cylinder block, head, pistons, crank valves, and other internal lubricated parts are covered under this warranty. Parts not covered are the intake manifold, exhaust manifold, water pump, injectors, hoses, brackets, wiring harness, etc.

Engines are equipped with a heat tab. Heat tabs will melt during overheat conditions.  If the heat tab is compromised in any way, the warranty is void.

Transmission Warranty Requirements

Replace all external seals, gaskets, and filters. Flush system per manufacturer requirement as outlined in most current TSB and replace cooler. Fill transmission with fluid as required by the manufacturer. STOP! BEFORE INSTALLING THE PART AND STARTING THE VEHICLE Make sure you use the correct transmission fluid per the manufacturer’s specification. Using a universal fluid may cause a failure of the transmission and potentially void your warranty.

Replace the transmission filter and pan gasket per warranty installation instructions. Automatic transmission must have an external cooler installed to bypass the factory cooler or a new factory cooler installed. Failures caused by overheating and contamination could potentially void your warranty. Transmission must be reprogrammed with dealer software prior to installation. Failure to do so will void the warranty.

Please check to see if this transmission needs to be flashed, learned, or programmed with proper shift adapts.

Freight Returns

In the event that a freighted item needs to be returned, please submit an image of the unit ready and banded to a skid (when applicable). In the event that the freight carrier shows up and the freight is not prepared the customer will be responsible for the canceled stop as a “Dry Run” and will be refunded less the “Dry Run” fee, as determined by the freight carrier.

Warranty Questions?

Please call the Warranty Department if you have any questions about the installation of your recycled transmission. 866-588-2268

  • $25.00 charge on returned checks
  • Labor rate paid out is $55.00 per hour for shops and $40.00 per hour retail
  • Maximum of two labor claims per invoice
  • Labor hrs set using Alldata Mfg Wty time
  • Maximum labor payout is $1500.00
  • No refunds after 30 days
  • No refunds on warranty premiums
  • No refunds on deposits
  • No returns on cuts
  • 25% Restock charge on all returns. Deposits on parts and vehicles will be forfeited after 15 days

For other warranty details and prices, contact one of our knowledgeable sales team members.

  • Avatar Alex Bishop ★★★★★ 3 years ago
    I bought a used engine from them to replace my worn out one and 10,000 miles later the engine they sold me is still running good. They even held onto it while I was out of town. Easy buy online process and pickup. Great prices, honest business. … More You check in to the front and they’ll bring it out to you. Friendly folks. I recommend doing business.
  • Avatar Onoh Udensi ★★★★★ 6 years ago
    Purchased my 09 Honda Accord v6 engine here, 62k thousand miles for $850 + $100 core + $200 shipping to CT. I almost thought it was too good to be true seeing how other engines online were $1000+ for a 100k miles.
    Lacy customer support
    … More technician Antonio was amazing and even helped me get the price down to $910 total without a core charge (I recently had my engine replaced by my dealership who messed up).
  • Avatar BIG MELLO ★★★★★ a year ago
    Picked up a transmission for my son...had no issues in the pickup.... only after several minutes they were very prompt in loading up.
  • Avatar Juan Torres ★★★★★ a year ago
    The process was fast and easy. They notified me when the engine was ready for pickup. The lady at the front desk was very nice as well was the employees that loaded my engine on my trailer. It was great doing business with lacy auto parts … More
  • Avatar A D ★★★★★ 2 years ago
    They had the door for my Ram 2500 that was an exact match and what I was looking for. I went in and spoke to TayTay (I forgot her name) and in less than 10 minutes my part was pulled. I was allowed to take measurements and look at the door … More before I purchased it to make sure it would fit on my truck. A second lady helped me load it in my truck. Super friendly staff, everyone was so helpful, and the new door on my truck looks amazing! A+ for this place. I will definitely be back for all my auto part needs!💯🔥
  • Avatar Gul Engr ★★★★★ 3 years ago
    Exceptional Customer service. Got my transmission from them for Toyota sienna. They dont make parts there but integrity and customer service is what matters.___________________Great customer service is peace of mind indeed!!Update.. Went … More there two years later for another transmission. Repeat! Again great customer service. I would go to you first even if I have to drive for an hour and half one way. Thanks guys.